Question 1

Where do you deliver?

Accepted Answer

Across India, by tracked courier. You get updates on WhatsApp at every step.

Question 2

Is cash on delivery available?

Accepted Answer

Right now we take UPI, cards, net banking and wallets.

Question 3

How do I track my order?

Accepted Answer

Use the tracking link in your WhatsApp or email updates, or message us your order number.

Question 4

Can I return a product?

Accepted Answer

Because these are food and personal-care products, opened packs can't be returned. If something is damaged, wrong or missing, we'll make it right.

Question 5

My order arrived damaged. What now?

Accepted Answer

Send a photo and your order number on WhatsApp as soon as it arrives and we'll replace it or refund you.

Question 6

When will I get my refund?

Accepted Answer

Once approved, refunds go back to the original payment method. Your bank decides how long it takes to show.

Question 7

How does Subscribe and save work?

Accepted Answer

Pick a product and how often you want it. You pay a lower price on every delivery.

Question 8

Can I skip or pause?

Accepted Answer

Yes. Skip, pause, change how often, or cancel from your account.

Question 9

Why can't I subscribe to some products?

Accepted Answer

Subscriptions are offered on everyday products. Seasonal and occasional-use items are one-time purchases.

Question 10

Are your products plant-based?

Accepted Answer

Yes. Every Kabisa product is plant-based.

Question 11

Is Kabisa FSSAI licensed?

Accepted Answer

Yes. Our licence number is 20725031004161.

Question 12

How should I store the powders?

Accepted Answer

In a cool, dry place away from sunlight. Close the pack after use and always use a dry spoon.

Question 13

Are the hair powders safe to eat?

Accepted Answer

No. Reetha, shikakai, bhringraj, indigo and Panchamrit are for external use only. Amla and hibiscus can be used both ways; follow the directions on each page.

How can we help?

Questions.

Write to us.

Your bag (0)